ORDER AND DELIVERY

·       In-stock items will be dispatched from our shop in around 3 working days (exclude public holiday) upon receiving payment.

·       There is no exchange nor refund for all order confirmed items (including colours and sizes). 

·       For ordered items, ordering will take about 7-14 days (exclude public holiday) upon receiving payment. It may take a bit longer under various circumstances.

·       Should both in-stock and ordered items are included in one purchase, shipment will proceed when all items are ready. 

·       Both local and international order will be delivered by SF Express.

·       Free local delivery of spending over HK$800. Shipping fee to be paid by customer of purchase below HK$800.

·       Free shipment of international order over HK$3500. Delivery fee of International order below HK3500 to be paid by customer (delivery fee bases on the weight of the parcel and country).

·       All amount counts base on after discounted. 

·       Import taxes and duties to be responsible by the recipient. Please contact your local custom office for details of the charges.

      Brown Sugar will not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

Brown Sugar reserves the rights to final decision in case of any disputes.